Terms of Service

These terms govern your use of getraftersignal.com and the RafterSignal reputation and local-visibility service ("the Service"). By using the site or signing up for the Service, you agree to these terms.

The Service

RafterSignal provides, for home service businesses (plumbing, HVAC, roofing, electrical, and similar trades):

• Automated review-request texts sent to customers after a completed job
• Weekly upkeep of your Google Business Profile (posts, photos, service updates)
• Tracking of local search visibility for the towns you serve
• Drafted responses to new reviews
• A monthly, plain-English owner report

Signing up

To use the Service, you'll need to provide accurate business information, grant RafterSignal manager access to your Google Business Profile, and supply the customer contact details you want review requests sent to. You're responsible for having the right to share any customer contact information you give us for this purpose.

Billing

RafterSignal offers the Core plan at $149/month and the Pro plan at $249/month, billed monthly with no long-term contract. Full billing details (payment method, invoicing, and cancellation mechanics) are provided at signup. You may cancel at any time; cancellation stops future billing but does not refund the current billing period.

Acceptable use

You agree not to use the Service to:

• Request, incentivize, or post fake, purchased, or misleading reviews
• Send review requests to anyone who did not receive a completed job or service from your business
• Violate Google's review policies or applicable consumer-protection, telemarketing, or messaging laws
• Send messages to a contact who has opted out or asked to stop

RafterSignal only requests honest reviews from real customers — we don't manufacture, filter, or suppress reviews on your behalf, and we expect the same honesty from clients using the Service.

Your Google Business Profile access

You control who has access to your Google Business Profile at all times and can revoke RafterSignal's manager access whenever you choose. Revoking access may limit our ability to deliver parts of the Service until access is restored.

No guaranteed results

RafterSignal helps you collect more honest reviews and keep your profile active, but we cannot guarantee a specific star rating, review volume, search ranking, or amount of new business — those depend on factors outside our control, including your customers' experiences and Google's own algorithms.

Service availability

We aim to keep the site and Service running reliably but don't guarantee uninterrupted availability. The Service is provided "as is" without warranties of any kind, express or implied.

Limitation of liability

To the fullest extent permitted by law, RafterSignal is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim is limited to the fees you paid in the three months before the claim arose.

Changes to these terms

We may update these terms as the Service evolves. Continued use of the Service after an update means you accept the revised terms. Material changes will be reflected by updating the "Last updated" date above.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Contact us

Questions about these terms? Email hello@getraftersignal.com.